PLEASE READ: Payment or payment arrangement must be made within 72 hours from the time the auction closes in order to avoid cancellation of your order/winning auction(s).
THANK YOU AGAIN TO ALL OF OUR WONDERFUL GEM ROCK AUCTION CLIENTS!!!
Combined shipping is available upon request only for items won and paid for within a 72 hour time-frame. If you have questions about shipping, please message us!
The Gem Portal offers 3 Shipping Options:
- OPTION 1: Standard Shipping via Thailand Post
$8.75 for shipping via first-class registered airmail through Thailand Post.
Registered airmail requires a signature on delivery.
Estimated delivery time, 12-28 business days.
Track your package using the Thailand Post website.
- OPTION 2: EMS (Expedited Shipping)
$49.75 for shipping via EMS (Express Mail Service) through Thailand Post.
EMS requires a signature on delivery.
Estimated delivery time, 7-10 business days.
Track your order online with EMS.
- OPTION 3: FedEx (Express Shipping)
$58.75 for shipping via FedEx.
FedEx requires a signature on delivery.
Estimated delivery time, 5 business days.
Track your order online with FedEx.
Any duties, taxes and custom fees incurred are the responsibility of the buyer.
All delivery times are estimates given by the mail service provider. We are not responsible for delayed delivery times due to customs clearance or unforeseen delays by the relevant postal services. All items will be securely wrapped and sealed. Insurance is available upon request and at the buyers expense.
The Gem Portal offers a 7 day inspection period (on arrival) for all of our gemstones. We guarantee a full refund of the price of the gemstone(s) purchased during this 7 day inspection period. Please note that the buyer is responsible for return shipping expenses. The buyer will be refunded once we have received the item(s) to be returned.
We are confident in the quality and accuracy of our listings and strive to earn your business. We are dedicated to 100% customer satisfaction. Please allow us to resolve any issue you may have before leaving negative feedback.