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GEMSTAR QUALITY CONTROL
We take great care to inspect and accurately represent all stones placed for sale. Gemstar uses the following to insure the accuracy of our offerings: Polariscope, Refractometer, Chelsea Filter, 10 To 60 Power Gemscope, Digital Calipers, High Megapixel Digital Photography, Assorted additional equipment. All Gemstar items are guaranteed.
On a very, very infrequent basis, stones of many species are treated with laboratory "hocus pokus". All stones are examined under 30 power magnification for any trace of these treatments. Stones that show treatment are clearly stated.
Stones of many types can be laboratory created. Our equipment is designed to help to detect these. Gemstar never sells laboratory imitation stones, only natural stones that have beauty and are suitable for elegant jewelry applications where the fabricator wants genuine, valuable, natural materials that compliment their hard work and effort.
Nothing is more disappointing than to get something that is not accurately represented. All photos are of the actual stones and are never computer enhanced. Any details that we become aware of that effect the quality, durability or value of the Stones are clearly stated.
Shipping is free for all items. Gemstar reserves the right to combine purchases into one assignment for convenience and simplicity. All shipments include descriptive information.
GUARANTEES / RETURNS
Should you ever be disappointed with an item purchased from Gemstar, you have a 10 day period to provide notification. Should you elect to submit stones for independent certification this period can be extended for an additional 45 days provided that you notify us of intent to certify within the initial 10 days period.
All items have an unconditional money back guarantee subject only to the terms above.
We love positive feedback and will make every effort to insure that you are pleased with your purchase. If you like the service, and the materials you receive, please tell everyone. If you have concerns please notify us and allow us to make you a happy client.
If you get to the Big Island of Hawaii come visit with us.
Good luck bidding. (Look forward to outstanding merchandise and superior service.)