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Gemstone Sheriff Program
宝石警长计划
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The Gemstone Sheriff Program is a world first program that allows customers to request a review on any item listed on Gem Rock Auctions. We are proud of this program and it has given customers peace of mind when buying gemstones online. Gem Rock Auctions is a ‘man made gemstone free’ zone so everything listed on this site is 100% natural. The Gemstone Sheriff Program helps keep our high level of customer satisfaction by delivering exactly what we advertise.

It is operated by an independent panel of qualified Gemologists and advisers from within the Gemstone industry.

The panel will review and audit individual items at the request of customers and leave their findings on publicly visible reports on the item page.

The Sheriff has two main goals –

  1. To answer questions and guide potential buyers via the Audit system
  2. To support, mentor and guide our Verified Sellers.

Our Sheriff Program is offered across our entire network, giving you an extremely consistent experience and useful tool set on all our websites.

How To Use The Sheriff Program

Look out for “Audit Information” on the right hand side of all items. To request an audit simply click the button “Request Audit”

gemstone sheriff program

Once an audit has been requested the following message will be displayed until the audit is complete. “This auction has a Sheriff audit pending. Check back soon to see the completed audit.”

audit pending

Once the audit is complete the person who requested the audit will be notified via our internal messaging system. For everyone else the audit will be visible by clicking on the “View Report” button.

audit complete

The final report will specify two checks

  • Description Accurate - This is all of the details on the item including treatments.
  • Pictures Accurate - Pictures are accurate including enhancement

audit details

We aim to maintain a quick turnaround time, but it may take up to 48 hours for the audit to be written, therefore we recommend you request an audit early in an auctions` cycle and add the item to your Item Watch list to keep an eye on the audit status.

Now that you know how the Gemstone and Opal Sheriff program works go ahead and request a few. We are always here to help.

宝石警长计划是世界上第一个计划,可让客户要求对宝石岩石拍卖中列出的任何物品进行评论。我们为此计划感到自豪,它使客户在网上购买宝石时安心。宝石岩石拍卖是一个“不含人造宝石”的区域,因此该网站上列出的所有物品都是100%天然的。宝石警长计划通过准确地投放我们的广告来帮助保持我们较高的客户满意度。

它由宝石行业内合格的宝石学家和顾问组成的独立小组运营。

小组将应客户要求审查和审核单个项目,并将其发现保留在项目页面上的公开可见报告中。

警长有两个主要目标-

  1. 通过审核系统回答问题并指导潜在买家
  2. 为了支持,指导和指导我们的经过验证的卖家

我们的警长计划遍布我们的整个网络,可在我们所有的网站上为您提供极为一致的体验和有用的工具集。

如何使用警长计划

在所有项目的右侧查找“审计信息”。要请求审核,只需单击“请求审核”按钮

宝石警长计划

请求审核后,将显示以下消息,直到审核完成。 “这次拍卖有治安官审核中。请稍后再回来查看已完成的审核。”

审核中

审核完成后,将通过我们的内部邮件系统通知请求审核的人员。对于其他所有人,单击“查看报告”按钮即可看到审核。

审核完成

最终报告将指定两项检查

  • 说明准确-这是该项目的所有详细信息,包括处理方法。
  • 图片准确-图片准确,包括增强效果

审核细节

我们的目标是保持快速的周转时间,但审核可能需要48小时才能完成,因此我们建议您在拍卖周期的早期请求审核,并将该项目添加到“项目观察”列表中以保持关注关于审核状态。

现在,您知道了宝石和蛋白石治安官计划的工作方式,并提出一些要求。我们将随时为您提供帮助。

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评论

Stormjar

The Audit is 100% FREE, great service. Just another reason Gem Rock Auctions is the best!

2nd May 2020
Emisz

is the audit free?

24th Dec 2019
Jaykrishnadiamond

Amazing way to secure and buy your diamonds on online.

19th Aug 2019
Nehaul

Is the audit free?

4th May 2019
Admin2

@jdmsr77 - Requesting an audit does not have a negative impact on the seller. However we do monitor the quality of the listings from each seller - if they receive too many incorrect reviews we will take action with the seller to resolve any issues.

11th Mar 2019
Jdmsr77

Does this have a negative impact on the shop owner or their shop's stats?

9th Mar 2019
Lpenner

As I am new to purchasing gemstones I can really appreciate this service. It helps the learning curve immensley. And there is no cost which is also much appreciated.

Thank you,

LPenner

3rd Jun 2018
Gemhouse88

This is a wonderful service, through this service we will learn something new about gemstones, thank you gemrock

21st Sep 2017
Lynnpta

This is a wonderful service that you offer!  Thank you! I would like to find out if the stone has a few inclusions or a great deal of them. Worth placing in a quality setting?
Lynn de la Torre

16th Mar 2017
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