FREE PRIORITY SHIPPING ON INTERNATIONAL ORDERS OVER $400. PLEASE MAKE PAYMENT WITHIN THREE DAYS OF PURCHASE UNLESS PAYMENT ARRANGEMENTS ARE MADE WITH COLLENOORGEMS. THANK YOU FOR YOUR BUSINESS.
All Collenoor Gems items are guaranteed.
Collenoor Gems reserves the right to combine purchases into one assignment for convenience and simplicity. All shipments include descriptive information.
All shipments typically arrive within a week, International shipments may take up to ten days. If faster shipping is needed, please contact Collenoor Gems.
Should you ever be disappointed with an item purchased from Collenoor Gems, you have a 10-day period to notify us. We will provide you with instructions on how to ship the stone you wish to return. Should you elect to submit stones for independent certification this period can be extended for an additional 45 days provided that you notify us of intent to certify within the initial 10-day period. All items have an unconditional money back guarantee subject only to the terms above.
We love positive feedback and will make every effort to ensure that you are pleased with your purchase. If you like the service, and the materials you receive, please tell everyone. If you have concerns, please notify us and allow us to make you a happy client.
In our experience, excellent rough produces excellent stones. With an item purchased from Collenoor Gems, you have a 10-day period to notify us if you are unsatisfied with your purchase. All items have an unconditional money back guarantee subject only to the terms above.