Items are shipped to the buyer within 48hours after payment is received.
Ernestgems reserves the right to combine purchases into one assignment for convenience and simplicity. Shipments generally take 4 to 7days to arrive .
GUARANTEES / RETURNS
Should you ever be disappointed with an item purchased from ernestgems, you have a 10 day period to provide notification. Should you elect to submit stones for independent certification this period can be extended for an additional 45 days provided that you notify us of intent to certify within the initial 10 days period. All items have an unconditional money back guarantee subject only to the terms above.
In the unlikely event that you are not happy with your winnings and/or purchases, just return it within seven days of receipt and we will refund the full amount of purchase, no questions asked, if the piece you bought is returned in the condition as it was sent.