- We process and ship orders the same or the next day after the purchase on everyday basis except Saturdays and Sundays.
- We ship all products from Harrison, NJ, USA, using USPS or Fedex at our decision for USA customers, and DHL, Fedex or UPS for international customers. It takes approximately 3-7 (up to 10) business days after dispatch to deliver the item within continental USA or 15-25 business days for international shipping.
- We do not provide shipping method "Local delivery/pickup" and do not ship to APO/FPO addresses.
- If during 7 days the item has not been received, at your request we will provide Delivery Confirmation Number or Tracking Number and also will try to help to resolve delivery problems.
- If the goods were returned back to us by the delivery service because of the wrong address, the buyer gets refund without Shipping Cost.
- We are able to ship the products only to physical addresses (USPS or Fedex valid); for sending to APO/FPO boxes, please, contact us in advance.
- We are not able to ship the items to the addresses temporarily occupied by the customers, i.e. hotels, motels, resorts and inns.
Locations and Taxes.
- NJ Residents, please add 6.875%, PA Residents, please add 6.000% and Florida Residents please add 6.000% sales tax on all items (including shipping and handling).
- If you are a business and/or a reseller, please, provide us with reseller certificate before the purchase.
For attention of international customers:
- Import duties, taxes and charges depend on the country's laws of the recipient and are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- You may also purchase additional insurance for the package in order to get the tracking number and have the guarantee of insurance protection of the package, otherwise we do not have responsibility for any damage or loss during the transportation of the package.
Items return is allowed within 7-10 days after the delivery date.
Please contact us using Gemrock Auction Messaging Service to request return authorization before sending the merchandise back to us.
In case of buyer's remorse, the buyer is responsible for return shipping and 20% restocking fee is applied.
Initial shipping and handling fees are the costs of sending the product to customer and will not be refunded. In case the item sold has "free shipping", HQRPCrystal will refund the amount of purchase, without "actual shipping costs".
Products damaged during transportation:
Products damaged during transportation must be reported ASAP but not later than 5 business days after the receipt.
Shipping packaging and product packaging should not be disposed of because they are used as evidence for associated carrier insurance claim. Also we ask the customers to send us the pictures showing the damage during transportation with the initial claim. Once such product is reported, we file insurance claim with the shipping carrier and/or resolve this problem with the customer by providing refund or replacement once the shipping carrier fulfills obligations related to the claim.
We will not be held responsible if the return package is stolen or damaged during delivery.