Payment must be submitted within 7 days after the first bid/purchase.
You may combine items up to 7 days from the first bid/purchase, each additional item is free (EXCEPT for heavy items e.g. bead necklaces/strands, jewelries, heavy carvings and etc).
VERY IMPORTANT: Registered Airmail is SLOW and taking 21 - 60 working days to arrive, but could take much longer! If you choose Registered Airmail, you automatically accept its slow delivery time! We strongly recommend using Expedited Shipping (EMS) if you cannot accept the slow delivery time of Registered Airmail. EMS serves your needs for FAST delivery (10 WORKING days) or expensive items, costs depending on buyer’s shipping address.
Package will be sent out within 48 hours after confirmation of full payment is received (EXCLUDING weekends and holidays).
RETURN & REFUND POLICY ————————————————-
Please contact us before returning any item. Refund will be given as Money Back minus both sides shipping charges. Item must be returned in its original condition (not damaged, unworn, unused, etc) within 14 days from your receipt date.
CONTACT US ————————-
Your FEEDBACK is extremely important to us! If you are not happy with of our item/services, please allow us to attend to your grievance before you decide to leave neutral /negative feedback.
Contact us if you have any question or suggestion using the Gem Rock Auctions 'messaging service'. We will respond within 24 hours.