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Gemstone Sheriff Program
Programme de shérif de pierres précieuses
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The Gemstone Sheriff Program is a world first program that allows customers to request a review on any item listed on Gem Rock Auctions. We are proud of this program and it has given customers peace of mind when buying gemstones online. Gem Rock Auctions is a ‘man made gemstone free’ zone so everything listed on this site is 100% natural. The Gemstone Sheriff Program helps keep our high level of customer satisfaction by delivering exactly what we advertise.

It is operated by an independent panel of qualified Gemologists and advisers from within the Gemstone industry.

The panel will review and audit individual items at the request of customers and leave their findings on publicly visible reports on the item page.

The Sheriff has two main goals –

  1. To answer questions and guide potential buyers via the Audit system
  2. To support, mentor and guide our Verified Sellers.

Our Sheriff Program is offered across our entire network, giving you an extremely consistent experience and useful tool set on all our websites.

How To Use The Sheriff Program

Look out for “Audit Information” on the right hand side of all items. To request an audit simply click the button “Request Audit”

gemstone sheriff program

Once an audit has been requested the following message will be displayed until the audit is complete. “This auction has a Sheriff audit pending. Check back soon to see the completed audit.”

audit pending

Once the audit is complete the person who requested the audit will be notified via our internal messaging system. For everyone else the audit will be visible by clicking on the “View Report” button.

audit complete

The final report will specify two checks

  • Description Accurate - This is all of the details on the item including treatments.
  • Pictures Accurate - Pictures are accurate including enhancement

audit details

We aim to maintain a quick turnaround time, but it may take up to 48 hours for the audit to be written, therefore we recommend you request an audit early in an auctions` cycle and add the item to your Item Watch list to keep an eye on the audit status.

Now that you know how the Gemstone and Opal Sheriff program works go ahead and request a few. We are always here to help.

Le programme Gemstone Sheriff est un programme inédit qui permet aux clients de demander un avis sur tout article figurant sur Gem Rock Auctions. Nous sommes fiers de ce programme et il a donné aux clients la tranquillité d'esprit lors de l'achat de pierres précieuses en ligne. Gem Rock Auctions est une zone «exempte de pierres précieuses artificielles», donc tout ce qui figure sur ce site est 100% naturel. Le programme Gemstone Sheriff aide à maintenir notre haut niveau de satisfaction client en livrant exactement ce que nous annonçons.

Il est exploité par un panel indépendant de gemmologues et de conseillers qualifiés issus de l'industrie des pierres précieuses.

Le panel examinera et auditera les articles individuels à la demande des clients et laissera leurs conclusions sur des rapports publiquement visibles sur la page de l'article.

Le shérif a deux objectifs principaux -

  1. Répondre aux questions et guider les acheteurs potentiels via le système d'audit
  2. Pour soutenir, encadrer et guider nos vendeurs vérifiés .

Notre programme Sheriff est offert sur l'ensemble de notre réseau, vous offrant une expérience extrêmement cohérente et un ensemble d'outils utiles sur tous nos sites Web.

Comment utiliser le programme Sheriff

Recherchez les «Informations d'audit» sur le côté droit de tous les éléments. Pour demander un audit, cliquez simplement sur le bouton «Demander un audit»

programme de shérif de pierres précieuses

Une fois qu'un audit a été demandé, le message suivant s'affiche jusqu'à ce que l'audit soit terminé. «Cette vente aux enchères a un audit du shérif en attente. Revenez bientôt pour voir l'audit terminé.

audit en attente

Une fois l'audit terminé, la personne qui a demandé l'audit sera notifiée via notre système de messagerie interne. Pour tout le monde, l'audit sera visible en cliquant sur le bouton «Afficher le rapport».

audit terminé

Le rapport final précisera deux contrôles

  • Description précise - Il s'agit de tous les détails sur l'article, y compris les traitements.
  • Images précises - Les images sont précises, y compris l'amélioration

détails de l'audit

Notre objectif est de maintenir un délai d'exécution rapide, mais l'audit peut prendre jusqu'à 48 heures pour être rédigé, nous vous recommandons donc de demander un audit tôt dans le cycle des enchères et d'ajouter l'article à votre liste d'articles à surveiller pour garder un œil sur l'état de l'audit.

Maintenant que vous savez comment fonctionne le programme Gemstone and Opal Sheriff, allez-y et demandez-en quelques-uns. Nous sommes toujours là pour vous aider.

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commentaires

Stormjar

The Audit is 100% FREE, great service. Just another reason Gem Rock Auctions is the best!

2nd May 2020
Emisz

is the audit free?

24th Dec 2019
Jaykrishnadiamond

Amazing way to secure and buy your diamonds on online.

19th Aug 2019
Nehaul

Is the audit free?

4th May 2019
Admin2

@jdmsr77 - Requesting an audit does not have a negative impact on the seller. However we do monitor the quality of the listings from each seller - if they receive too many incorrect reviews we will take action with the seller to resolve any issues.

11th Mar 2019
Jdmsr77

Does this have a negative impact on the shop owner or their shop's stats?

9th Mar 2019
Lpenner

As I am new to purchasing gemstones I can really appreciate this service. It helps the learning curve immensley. And there is no cost which is also much appreciated.

Thank you,

LPenner

3rd Jun 2018
Gemhouse88

This is a wonderful service, through this service we will learn something new about gemstones, thank you gemrock

21st Sep 2017
Lynnpta

This is a wonderful service that you offer!  Thank you! I would like to find out if the stone has a few inclusions or a great deal of them. Worth placing in a quality setting?
Lynn de la Torre

16th Mar 2017
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