ABOUT ShangrilaGems

EDUCATION AND PROFESSIONAL MEMBERSHIP We are Corporate Members of the GEMMOLOGICAL ASSOCIATION OF GREAT BRITAIN and both the owners of ShangrilaGems hold an MSc.

KNOWLEDGE AND EXPERIENCE ShangrilaGems are an Anglo Indian company with many years experience in the gemstone industry.  Through our network of contacts we are able to source rare and interesting items.  We also gain advanced insight of new gemstone treatments which are invented all the time!

MANUFACTURING AND SHORT ROUTE TO MARKET We own a manufacturing outlet in Jaipur, India where we cut many of our stones – so the route to market is short and our stones are not only great quality but great value.  

ETHICAL MANUFACTURING Our gems are ethically manufactured with no children and good working conditions.

HIGH QUALITY GEMSTONE VERIFICATION  ShangrilaGems use the best quality gem identification and testing equipment to ensure authenticity. This includes a refractometer, Chelsea Filter, polariscope, 30 times magnification loupe and high quality microscope and digital measuring devices.  Our equipment is manufactured in Switzerland and Germany to the highest specification.

ALL TREATMENTS ARE STATED Many gem sellers don’t understand gem treatments or maybe know about them but do not disclose them.   This is not acceptable.  ShangrilaGems give clear indications of all treatments to our customers.

HONEST PHOTOS AND VIDEOS ShangrilaGems make huge investments in photographic and video equipment and spend a large amount of time to obtain the most realistic shots of our items. Our photos and videos are not enhanced in any way; dust spots aren’t even removed.  We will take photos of the items on different backgrounds to give you a true idea of what you are buying.

RETURNS Not happy with your item?  You have 14 days from delivery to return the item to us.  

FEEDBACK  Please, please leave feedback.  If you are not happy with your item please contact us prior to leaving feedback so we can discuss a return with you.