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Verified Sellers Code Of Conduct
經過驗證的賣家行為準則
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Verified Sellers Code Of Conduct
As a valued seller, you play a vital role in maintaining a positive and trustworthy environment for all buyers. By adhering to this Code of Conduct, you are contributing to the overall success and reputation of our platform.
Please read and follow these guidelines closely:
1. Honest Representation and Descriptions:
Provide accurate and detailed product descriptions.
Use high-quality images that represent your products accurately.
Avoid using misleading or deceptive information.
2. Authentic Products:
Sell only genuine products that you have the right to sell.
Do not sell counterfeit, fake, or unauthorized items.
3. Competitive Pricing:
Set fair and competitive prices for your products.
Avoid price gouging or unjustified price hikes.
4. Customer Service Excellence:
Respond promptly and professionally to customer inquiries and concerns.
Provide clear communication regarding shipping, tracking, and delivery times.
5. Timely Order Fulfillment:
Fulfill orders promptly according to the stated processing times.
Notify customers promptly if any delays are expected.
6. Accurate Shipping Information:
Provide accurate shipping details, including tracking numbers and estimated delivery dates.
Choose appropriate shipping methods to ensure safe and timely delivery.
7. Transparent Policies:
Clearly state your return, exchange, and refund policies.
Honor these policies in a fair and consistent manner.
8. Privacy and Data Protection:
Handle customer data and information responsibly and in compliance with relevant laws.
Protect customer privacy and do not misuse their information.
9. Collaboration and Positive Interaction:
Engage in respectful and professional communication with customers and platform administrators.
Avoid any form of harassment, discrimination, or abusive behavior.
10. Compliance with Laws and Regulations:
Adhere to all local, national, and international laws and regulations applicable.
Ensure your products meet safety and quality standards.
11. Account Integrity:
Maintain only one seller account and do not engage in fraudulent activities.
Do not manipulate reviews, ratings, or other platform features.
12. Reporting Violations:
Promptly report any violations of this Code of Conduct, suspicious activity, or inappropriate behavior to the platform administrators.
13. Continuous Improvement:
Strive for continuous improvement in your products, customer service, and business practices.
Actively check feedback from customers to enhance your offers.
Failure to adhere to this Code of Conduct may result in various consequences, including warnings, temporary suspension, or permanent removal from the platform. We value your commitment to maintaining a safe, trustworthy, and vibrant online marketplace community.
Thank you for being a responsible and conscientious seller.
Selling Policies & Listing Guide
經過驗證的賣家行為準則
作為一名有價值的賣家，您在為所有買家維持積極且值得信賴的環境方面發揮著至關重要的作用。遵守本行為準則，您將為我們平台的整體成功和聲譽做出貢獻。
請仔細閱讀並遵循這些準則：
1. 誠實的陳述與描述：
提供準確、詳細的產品描述。
使用準確代表您的產品的高品質影像。
避免使用誤導性或欺騙性資訊。
2. 正品產品：
僅銷售您有權銷售的正品。
請勿出售假冒、假冒或未經授權的物品。
3. 有競爭力的定價：
為您的產品設定公平且有競爭力的價格。
避免哄抬物價或不合理的漲價。
4. 卓越的客戶服務：
及時、專業地回應客戶的詢問和疑慮。
提供有關運輸、追蹤和交貨時間的清晰溝通。
5. 及時履行訂單：
依規定的處理時間及時履行訂單。
如果預計會有任何延誤，請立即通知客戶。
6. 準確的運輸資訊：
提供準確的運輸詳細信息，包括追蹤號碼和預計交貨日期。
選擇合適的運送方式，確保安全、及時的交貨。
7. 透明的政策：
明確說明您的退貨、換貨和退款政策。
以公平和一致的方式遵守這些政策。
8. 隱私和資料保護：
負責任地並遵守相關法律處理客戶資料和資訊。
保護客戶隱私，不濫用他們的資訊。
9. 協作與良性互動：
與客戶和平台管理員進行尊重和專業的溝通。
避免任何形式的騷擾、歧視或虐待行為。
10. 遵守法律法規：
遵守所有適用的當地、國家和國際法律法規。
確保您的產品符合安全和品質標準。
11. 帳戶完整性：
只維護一個賣家帳戶，不得從事詐欺活動。
請勿操縱評論、評級或其他平台功能。
12. 舉報違規行為：
及時向平台管理員報告任何違反本行為準則、可疑活動或不當行為。
13. 持續改進：
努力持續改進您的產品、客戶服務和業務實踐。
積極檢查客戶的回饋以增強您的報價。
不遵守本行為準則可能會導致各種後果，包括警告、暫時暫停或從平台永久刪除。我們重視您對維護安全、值得信賴和充滿活力的線上市場社群的承諾。
感謝您作為一個負責任和認真的賣家。
銷售政策和上市指南
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