處理中...
Verified Sellers Program
驗證賣家計劃
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處理中...

The Treasures Auctions Network websites have sold 700,000 items online since forming in 2004. The success has been largely due to our Verified Sellers Program and the high standard of stock that our sellers bring to the network.

Our customers know and trust that we will approve only the best sellers to give them the best products and a great buying experience. We take great pride in hand picking and constantly checking the standard of products that are being offered by our sellers.

To be eligible to become a Verified Seller on The Treasures Auctions Network you must -

  • Have a passion and knowledge of the Gemstone / Opal / Jewelry Trade Industry
  • Be able to offer our customers competitive prices.
  • Provide business and personal references to prove your an established business
  • Offer high business standards in every transaction.
  • If you are a seller on other platforms, you just provide the username which you use to sell with so we can asses your business practices.
  • It is a bonus if you are a member of a trade or jewelry organization, but it is not required.

Our sellers are managed by our Sheriff Program across our network. Each website site has its own Sheriff, Opal Sheriff, Gemstone Sheriff, and Fashion Sheriff Etc. It is the Sheriffs that will guide our potential sellers through the Verified Seller application process and provide ongoing support to our sellers.

Verified Sellers Program 

The Verified Seller application process includes:

  • Sellers wishing to join a website within The Treasures Auctions Network have to first register as a buyer using their intended Store Name. (i.e. MarksGems). This cannot be changed
  • Sellers need to email the complete application form attached at the bottom of this page to applications@treasuresauctions.com
  • IP address checked
  • Trade References checked
  • Photo Identification checked
  • Phone numbers checked including face to face verification Skype phone call if applicable
  • Sellers will be notified if they have been approved or disapproved at the discretion of the Sheriff and management. No further communication will be entered into, this decision is final
  • At the discretion of the Sheriff and management, approved new sellers may be required to pay a bond of $200 (via PayPal only) which is payable before you can sell. This bond will be held by Treasures Auctions, interest free for a period of 12 months.

Probation Period

  • Once a seller is accepted into the Verified Sellers Program they will be in a probation period which will run for a minimum of 3 months
  • During the probation period verified sellers will be on the Starter Plan which will allow them to list 50 items at a time
  • During the probation period the Sheriff will conduct an audit on each listing which will be visible to buyers for the life of the listing

The probation period will cease at the end of 3 months of active selling with the following conditions met:

  • Feedback above 95%
  • 20 or more positive Feedback
  • Minimal listing errors and discrepancies
  • Minimal issues between seller and their buyers
  • Evidence that a high level of professionalism has been upheld at all times.

At the end of the standard 3 month probation period we will reflect and communicate with you on your overall professional performance. At our discretion we may:

  • End your probation period and allow you to apply for the next selling plan which will allow more items to be listed
  • Extend your probation period if we feel you are not ready to move to the next selling plan
  • Cancel your selling account if we feel you are not up to the required standard of the Verified Sellers Program.

How does the Verified Seller Program work?

The Verified Seller Program is managed by the Sheriff Program across each of our websites. This program is operated by a qualified Gemologist and panel of advisers from within the Gemstone, Opal and Jewelry industries. The position of Sheriff is a voluntary position and is not paid or reimbursed in any way by The Treasures Auctions Network.

The Sheriff has two main goals:

  1. To support and guide sellers
  2. To answer questions and guide potential buyers via the Audit system.

If you have any queries or questions regarding listing stock or gemological questions never hesitate to contact the Sheriff, they are always there to help.

Verified Seller Program Rules

To uphold the high standards of our Verified Seller Program we operate a “3 Strikes and you’re out” policy. Failure to meet any of the rules below or abide by the Terms and conditions may result in the Verified Seller getting a strike against their seller account. These strikes are at the discretion of the Sheriff and Management. They are non-negotiable.

  • Once a seller has accumulated 3 strikes the Verified Seller will be permanently suspended and their store/s closed immediately
  • A strike automatically downgrades the Verified Seller for 30 days which means they cannot list any new items during that period
  • Any breach of unprofessional business practice will result in a strike
  • Verified Sellers may be suspended permanently at the discretion of management at any time without notice
  • Any communication with Management, Administration or a Sheriff must be responded to and actioned within 12 hours. Failure to do so may result in a strike
  • At the Sheriff’s discretion if an issue is found with a listing they will suspend the listing and notified the seller about the issues to discuss further. If the issue is minor the Sheriff will write recommended changes within the Audit and the seller is expected to amend the listing and click the ‘Re-request Audit’ Button so that the Sheriff can re Audit the listing. If action to amend the listing is not undertaken by the seller the listing will be suspended within 12 hours
  • If a Verified Seller’s feedback drops to or below 95% the Sheriff will issue a strike and your store/s will be downgraded to The Starter Plan (20 Items only) until your feedback raises to 96% or above
  • The Sheriff may request any item from any Verified Seller to be posted into head office for independent certification at any time. Refusal or delay to comply with this request will result in immediate and permanent suspension. Shipping to the Sheriff will be at the Verified Sellers expense and the Sheriff will return the item in the same method at no further expense to the seller.

Examples of a Strike:

  • Verified Seller fails to communicate with a buyer, administration, management or Sheriff in a timely manner
  • Verified Seller fails to post items to a buyer or refund monies in a timely manner
  • Continuous mistakes in listing items
  • Verified Seller fails to uphold the expected high level of professional conduct
  • Verified Seller fails to honour the sale of an item regardless of whatever price an auction sells for
  • Misrepresentation of a stone, examples -
  • Misrepresenting and selling a glass filled Ruby as unheated Ruby
  • Selling smoked Ethiopian Opal as Natural Black Opal
  • Selling gold plated Jewelry as Solid Gold Jewelry
  • Misrepresenting and selling a Doublet or Triplet Opal as a Solid Opal
  • Selling a Doublet Gemstone on gemrockauctions.com

Examples of immediate permanent suspension:

  • If a Verified Seller is found defaming The Treasures Auctions Network as per Code of Conduct
  • If a Verified Seller lists a synthetic stone on any site other than www.gemstonesauctions.com
  • If a Verified Seller is found selling to customers outside of the site where our protections cannot be applied
  • If a Verified Seller is being rude or abusive
  • If a Verified Seller is found bidding up or on their own listings.

TERMS AND CONDITIONS

  1. Pay your fees by 15th of each month within 7 days
  2. Verified Sellers are not permitted to bid on family, their own or any related companies listings on any of The Treasures Auctions Network websites
  3. Verified Sellers must list accurate descriptions and use correct categories and abide by the rules as per The Treasures Auctions Network - Listing Guide for Verified Sellers 
  4. Verified Sellers are not permitted to have links to other external web sites or email addresses from any site within The Treasures Auctions Network. This includes listings.
  5. Verified Sellers have an obligation to sell at whatever price the auction items sell for
  6. Refund Policy – all wins have a 7 day period for return if the buyer is not 100% satisfied with their purchase. The refund amount to the buyer must equal the original transaction (stones/s + shipping + insurance where applicable) but does not have to include the cost of the item being posted/returned to the seller. Sellers are not permitted to charge a restocking fee for returned items.
  7. Verified Sellers can contact their buyers regarding a specific purchase and are NOT permitted to contact buyers who have not purchased from them. Sellers are NOT permitted to messages to any buyer regarding self promotion, ‘spammy’ messages and harassment.
  8. Verified Sellers found ‘handing over’ or selling their store to another individual will be terminated immediately and legal action may be taken
  9. If a bond is returned to the seller without permission from The Treasures Auctions Network your sellers account will be closed immediately without notification
  10. If your seller account is suspended for any reason, any amounts owed will become due and payable immediately
  11. Verified Sellers must not defame or criticise or slander The Treasures Auctions Network including stock, sellers or customers in any external circumstances. This includes but is not limited to social media, Facebook, Twitter, forums or print media
  12. Verified Sellers on Opal Auctions or Gem Rock Auctions are eligible to apply for a Sellers account on Jewelry Auctioned or Coins Auctioned with no monthly plan fee
  13. Verified Sellers may not entice customers to purchase items outside of the Treasures Auctions Network.
  14. The Treasures Auctions networks reserves the right to remove, suspend and ban any store or individual without notice.

CODE OF CONDUCT

  • Verified Sellers must professionally supply orders to the 100% satisfaction of customers and must uphold The Treasures Auctions Network integrity in the industry
  • Verified Sellers are to adhere to the highest level of professional conduct at all times.  

FEES FROM 1ST JANUARY 2018

Commissions charged on sold items as follows -

verified seller program

Seller plans and rates

PREMIUM AND SHOWCASE LISTING FEES

premium and showcase listings

SELLER PLAN PROGRESSION

  1. Sellers will spend a minimum of 3 months on the Starter Plan during their Probation Period
  2. Sellers then must spend a minimum of 1 month on each Plan as they progress consecutively up to Gem Harlequin Plan.
  3. The seller must list close to the maximum allowed listings for a plan before requesting an upgarde
  4. All plan changes must be requested by the Seller via the Selling Preferences tab in Account Settings. The request may be approved or denied at the discretion of management.

If you wish to apply to become a Verified Seller on any of The Treasures Auctions Network websites please download the application Form below and email it back to applications@treasuresauctions.com

Verified Seller Application Form (Ver 2.1)

自2004年成立以來,“寶物拍賣網絡”網站已在線銷售了700,000件商品。成功的很大程度上歸功於我們的“經驗證的賣家計劃”和賣家向網絡帶來的高標準庫存。

我們的客戶知道並相信,我們將只批准最暢銷的產品,為他們提供最好的產品和良好的購買體驗。我們以挑手和不斷檢查賣家提供的產品標準為榮。

要有資格成為“寶物拍賣網絡”上的“經過驗證的賣家”,您必須-

  • 對寶石/蛋白石/珠寶貿易行業充滿熱情和知識
  • 能夠為我們的客戶提供具有競爭力的價格。
  • 提供業務和個人推薦證明您已建立業務
  • 在每筆交易中提供高業務標準。
  • 如果您是其他平台上的賣家,則只需提供用於銷售的用戶名,以便我們評估您的業務慣例。
  • 如果您是貿易或珠寶組織的成員,這是一項獎勵,但這不是必需的。

我們的賣方由我們整個網絡上的警長計劃管理。每個網站都有自己的治安官,蛋白石治安官,寶石治安官和時尚治安官等,這些治安官將指導我們的潛在賣家進行“經過驗證的賣家”申請流程,並為我們的賣家提供持續的支持。

驗證賣家計劃

驗證賣方的申請流程包括:

  • 希望加入“寶物拍賣網絡”內網站的賣家必須先使用其預期的商店名稱註冊為買家。 (即MarksGems)。 這不能改變
  • 賣家需要通過電子郵件將本頁底部的完整申請表通過電子郵件發送至application@treasuresauctions.com
  • IP地址檢查
  • 貿易參考資料已檢查
  • 照片識別已檢查
  • 檢查電話號碼,包括面對面驗證Skype電話(如果適用)
  • 治安官和管理層將決定是否批准賣方,將通知賣方。不再進行進一步的交流,此決定為最終決定
  • 由警長和管理層酌情決定,批准的新賣家可能需要支付200美元的押金(僅通過PayPal),該押金應在您出售前支付。該債券將由Treasures Auctions持有,免息期為12個月。

試用期

  • 一旦賣家被接受“已驗證賣家計劃”,他們將處於試用期,該試用期至少為3個月
  • 在試用期內,已驗證的賣家將進入“入門計劃”,這將使他們一次列出50件商品
  • 在試用期期間,治安官將對每個清單進行審核,買方在清單有效期內可以看到

在滿足以下條件的情況下,主動銷售的3個月結束時,試用期將終止:

  • 反饋超過95%
  • 20個或更多正面反饋
  • 列表錯誤和差異最小
  • 買賣雙方之間的問題最少
  • 始終保持高水平專業水平的證據。

在標準的3個月試用期結束時,我們將就您的整體專業表現進行反思並與您交流。我們可以酌情決定:

  • 結束試用期並允許您申請下一個銷售計劃,該計劃將允許列出更多商品
  • 如果我們認為您還不准備轉向下一個銷售計劃,則延長您的試用期
  • 如果我們認為您不符合“驗證賣家計劃”的要求,請取消您的銷售帳戶。

已驗證賣家計劃如何運作?

已驗證的賣家計劃由治安官計劃在我們每個網站上進行管理。該程序由寶石,蛋白石和珠寶行業的合格寶石學家和顧問小組執行。治安官的職位是自願職位,寶物拍賣網不以任何方式支付或補償。

警長有兩個主要目標:

  1. 支持和指導賣家
  2. 通過審核系統回答問題並指導潛在買家。

如果您對上市股票有任何疑問或疑問,或者對寶石學有任何疑問,請隨時與治安官聯繫,他們將隨時為您提供幫助。

已驗證的賣方計劃規則

為了堅持我們的“經驗證的賣家計劃”的高標準,我們實行“ 三擊而出局 ”政策。如果不遵守以下任何規則或未遵守條款和條件,則可能導致已驗證的賣方對其賣方帳戶提出警告。這些罷工由警長和管理層自行決定。它們是不可轉讓的。

  • 賣方累積3次罷工後,已驗證的賣方將被永久停職,其商店將立即關閉
  • 罷工會自動將“經過驗證的賣家”降級30天,這意味著他們在此期間無法列出任何新商品
  • 任何違反非專業商業行為的行為都會導致罷工
  • 經管理人員可隨時酌情將已驗證的賣家永久停權,恕不另行通知
  • 與管理層,行政部門或警長的任何通信都必須在12小時內得到答复並採取行動。否則可能會導致罷工
  • 由治安官酌情決定,如果發現清單有問題,他們將中止該清單並通知賣方有關該問題的進一步討論。如果問題不大,警長將在審核中寫出建議的更改,並且賣方應修改列表,然後單擊“重新請求審核”按鈕,以便警長可以重新審核列表。如果賣方未採取任何措施修改清單,則該清單將在12小時內被暫停
  • 如果經過驗證的賣家的反饋降至或低於95%,警長將發出警告,並且您的商店將降級為入門計劃(僅限20件商品),直到您的反饋提高到96%或更高
  • 治安官可以隨時要求任何經過驗證的賣方寄出任何物品到總部進行獨立認證。拒絕或延遲遵守此要求將導致立即和永久停權。運送到治安官的費用將由賣方核實,而治安官將以相同的方式將物品退還給賣方,而無需任何其他費用。

罷工示例:

  • 已驗證的賣方未能及時與買方,行政部門,管理部門或治安官聯繫
  • 已驗證的賣方未能及時將項目過帳給買方或退款
  • 清單項目中的連續錯誤
  • 經過驗證的賣方無法維持預期的高水平專業行為
  • 不論拍賣以何種價格出售,經過驗證的賣方都無法兌現某項物品的銷售
  • 石頭的虛假陳述,例如-
  • 將玻璃填充的紅寶石誤稱為未加熱的紅寶石,並將其出售
  • 出售熏制的埃塞俄比亞蛋白石作為天然黑蛋白石
  • 出售鍍金珠寶作為純金珠寶
  • 將Doublet或Triplet蛋白石虛假陳述和銷售為固體蛋白石
  • 在gemrockauctions.com上出售雙峰寶石

立即永久停權的示例:

  • 如果發現符合資格的賣家誹謗《行為準則》中的《寶物拍賣網絡》
  • 如果經過驗證的賣家在www.gemstonesauctions.com以外的任何其他網站上列出了人造石,
  • 如果發現“經驗證的賣家”向無法應用我們保護措施的網站以外的客戶銷售商品
  • 如果經過驗證的賣家不禮貌或辱罵
  • 如果發現“已驗證賣家”正在競標或在自己的列表中出價。

條款和條件

  1. 在7天內每月的15號之前支付費用
  2. 經過驗證的賣方不得在任何“寶物拍賣網絡”網站上競標其家族,他們自己或任何相關公司的清單
  3. 已驗證的賣家必須列出準確的描述並使用正確的類別,並遵守《 珍品拍賣網絡-已驗證的賣家上市指南》中的規則
  4. 經過驗證的賣家不得鏈接到其他外部網站或寶藏拍賣網絡中任何網站的電子郵件地址。這包括清單。
  5. 經過驗證的賣家有義務以拍賣品的價格出售
  6. 退款政策-如果買家對購買的商品不滿意100%,則所有勝利都有7天的退貨期限。退還給買方的退款額必須等於原始交易額(石頭/秒+運輸+保險,如果適用),但不必包括已過帳/退還給賣方的物品的費用。賣方不允許為退回的物品收取進貨費。
  7. 已驗證的賣家可以就特定購買事宜與他們的買家聯繫,並且不允許聯繫尚未從他們那裡購買的買家。不允許賣方向任何買方發送有關自我提升,“垃圾郵件”消息和騷擾的消息。
  8. 經過驗證的賣方發現“移交”或將其商店出售給另一個人將立即終止,並可能採取法律行動
  9. 如果未經寶物拍賣網絡的許可將債券退還給賣方,則您的賣方帳戶將立即關閉,恕不另行通知
  10. 如果您的賣家帳戶由於任何原因被暫停,則所欠的款項將到期並立即支付
  11. 經過驗證的賣方不得在任何外部情況下誹謗,批評或誹謗財寶拍賣網絡,包括股票,賣方或客戶。這包括但不限於社交媒體,Facebook,Twitter,論壇或印刷媒體
  12. 經過Opal拍賣或Gem Rock拍賣的經過驗證的賣家有資格在沒有月費的情況下申請珠寶拍賣或硬幣拍賣的賣家帳戶
  13. 已驗證的賣家可能不會誘使客戶在寶物拍賣網絡之外購買商品。
  14. 寶物拍賣網保留刪除,暫停和禁止任何商店或個人的權利,恕不另行通知。

行為守則

  • 經過驗證的賣方必須專業地提供訂單,以使客戶100%滿意,並且必須維護行業中寶藏拍賣網絡的完整性
  • 經過驗證的賣方應始終遵守最高水平的專業行為。

2018年1月1日起的費用

出售物品收取的佣金如下-

經過驗證的賣家計劃

賣家計劃和費率

溢價和展示費

高級和展示列表

賣方計劃進度

  1. 賣方在試用期內將至少花費3個月的時間在入門計劃中
  2. 然後,賣家必須在每個計劃上花費至少1個月的時間,因為他們要逐步發展到“寶石丑角”計劃。
  3. 賣方在申請升級前必須列出接近於計劃允許的最大列表
  4. 賣方必須通過“帳戶設置”中的“銷售首選項”選項卡請求所有計劃更改。管理層可以酌情決定是否批准該請求。

如果您希望在任何寶物拍賣網絡網站上申請成為認證賣家,請下載下面的申請表,然後將其通過電子郵件發送回applications@treasuresauctions.com

已驗證的賣方申請表(2.1版)

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