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Verified Sellers Program
驗證賣家計劃
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The Treasures Auctions Network websites have sold over 1.5 Million items online since forming in 2004. The success has been largely due to our Verified Sellers Program and the high standard of stock that our sellers bring to the network.

Our customers know and trust that we will approve only the best sellers to give them the best products and a great buying experience. We take great pride in hand picking and constantly checking the standard of products that are being offered by our sellers.

To be eligible to become a Verified Seller on The Treasures Auctions Network you must -

  • Have a passion and knowledge of the Gemstone / Opal / Jewelry Trade Industry

  • Be able to offer our customers competitive prices.

  • Provide business and personal references to prove your an established business

  • Offer high business standards in every transaction.

  • If you are a seller on other platforms, you just provide the username which you use to sell with so we can asses your business practices.

  • It is a bonus if you are a member of a trade or jewelry organization, but it is not required.

FEES

selling fees table

PREMIUM AND SHOWCASE LISTING FEES

SHERIFF PROGRAM

Our sellers are managed by our Sheriff Program across our network. Each website site has its own Sheriff, Opal Sheriff, Gemstone Sheriff, and Fashion Sheriff Etc. It is the Sheriffs that will guide our potential sellers through the Verified Seller application process and provide ongoing support to our sellers.

Verified Sellers Program 

The Verified Seller application process includes:

  • Sellers wishing to join a website within The Treasures Auctions Network have to first register as a buyer using their intended Store Name. (i.e. MarksGems).

  • IP address checked

  • Trade References checked

  • Photo Identification checked

  • Phone numbers checked including face to face verification Skype phone call if applicable

  • Sellers will be notified if they have been approved or disapproved at the discretion of the Sheriff and management. No further communication will be entered into, this decision is final

  • At the discretion of the Sheriff and management, approved new sellers may be required to pay a bond of $200 (via PayPal only) which is payable before you can sell. This bond will be held by Treasures Auctions, interest free for a period of 12 months.

Probation Period

  • Once a seller is accepted into the Verified Sellers Program they will be in a probation period which will run for a minimum of 3 months

  • During the probation period verified sellers will be on the Starter Plan which will allow them to list 50 items at a time

  • During the probation period the Sheriff will conduct an audit on each listing which will be visible to buyers for the life of the listing

The probation period will cease at the end of 3 months of active selling with the following conditions met:

  • Feedback above 95%

  • 20 or more positive Feedback

  • Minimal listing errors and discrepancies

  • Minimal issues between seller and their buyers

  • Evidence that a high level of professionalism has been upheld at all times.

At the end of the standard 3 month probation period we will reflect and communicate with you on your overall professional performance. At our discretion we may:

  • End your probation period and allow you to apply for the next selling plan which will allow more items to be listed

  • Extend your probation period if we feel you are not ready to move to the next selling plan

  • Cancel your selling account if we feel you are not up to the required standard of the Verified Sellers Program.

How does the Verified Seller Program work?

The Verified Seller Program is managed by the Sheriff Program across each of our websites. This program is operated by a qualified Gemologist and panel of advisers from within the Gemstone, Opal and Jewelry industries. The position of Sheriff is a voluntary position and is not paid or reimbursed in any way by The Treasures Auctions Network.

The Sheriff has two main goals:

  1. To support and guide sellers

  2. To answer questions and guide potential buyers via the Audit system.

If you have any queries or questions regarding listing stock or gemological questions never hesitate to contact the Sheriff, they are always there to help.

Verified Seller Program Rules

To uphold the high standards of our Verified Seller Program we operate a “3 Strikes and you’re out” policy. Failure to meet any of the rules below or abide by the Terms and conditions may result in the Verified Seller getting a strike against their seller account. These strikes are at the discretion of the Sheriff and Management. They are non-negotiable.

  • Once a seller has accumulated 3 strikes the Verified Seller will be permanently suspended and their store/s closed immediately

  • A strike automatically downgrades the Verified Seller for 30 days which means they cannot list any new items during that period

  • Any breach of unprofessional business practice will result in a strike

  • Verified Sellers may be suspended permanently at the discretion of management at any time without notice

  • Any communication with Management, Administration or a Sheriff must be responded to and actioned within 12 hours. Failure to do so may result in a strike

  • At the Sheriff’s discretion if an issue is found with a listing they will suspend the listing and notified the seller about the issues to discuss further. If the issue is minor the Sheriff will write recommended changes within the Audit and the seller is expected to amend the listing and click the ‘Re-request Audit’ Button so that the Sheriff can re Audit the listing. If action to amend the listing is not undertaken by the seller the listing will be suspended within 12 hours

  • If a Verified Seller’s feedback drops to or below 95% the Sheriff will issue a strike and your store/s will be downgraded to The Starter Plan (20 Items only) until your feedback raises to 96% or above

  • The Sheriff may request any item from any Verified Seller to be posted into head office for independent certification at any time. Refusal or delay to comply with this request will result in immediate and permanent suspension. Shipping to the Sheriff will be at the Verified Sellers expense and the Sheriff will return the item in the same method at no further expense to the seller.

Examples of a Strike:

  • Verified Seller fails to communicate with a buyer, administration, management or Sheriff in a timely manner

  • Verified Seller fails to post items to a buyer or refund monies in a timely manner

  • Continuous mistakes in listing items

  • Verified Seller fails to uphold the expected high level of professional conduct

  • Verified Seller fails to honour the sale of an item regardless of whatever price an auction sells for

  • Misrepresentation of a stone, examples -

  • Misrepresenting and selling a glass filled Ruby as unheated Ruby

  • Selling smoked Ethiopian Opal as Natural Black Opal

  • Selling gold plated Jewelry as Solid Gold Jewelry

  • Misrepresenting and selling a Doublet or Triplet Opal as a Solid Opal

  • Selling a Doublet Gemstone on gemrockauctions.com

Examples of immediate permanent suspension:

  • If a Verified Seller is found defaming The Treasures Auctions Network as per Code of Conduct

  • If a Verified Seller lists a synthetic stone on any site other than www.gemstonesauctions.com

  • If a Verified Seller is found selling to customers outside of the site where our protections cannot be applied

  • If a Verified Seller is being rude or abusive

  • If a Verified Seller is found bidding up or on their own listings.

TERMS AND CONDITIONS

  1. Pay your fees by 15th of each month within 7 days

  2. Verified Sellers are not permitted to bid on family, their own or any related companies listings on any of The Treasures Auctions Network websites

  3. Verified Sellers must list accurate descriptions and use correct categories and abide by the rules as per The Treasures Auctions Network - Listing Guide for Verified Sellers 

  4. Verified Sellers are not permitted to have links to other external web sites or email addresses from any site within The Treasures Auctions Network. This includes listings.

  5. Verified Sellers have an obligation to sell at whatever price the auction items sell for

  6. Sellers must abide by shipping processing times (1 - 2 busines days) as well as processing returns for refunds (7 days from receipt of the item).

  7. Refund Policy – all wins have a 7 day period for return if the buyer is not 100% satisfied with their purchase. The refund amount to the buyer must equal the original transaction (stones/s + shipping + insurance where applicable) but does not have to include the cost of the item being posted/returned to the seller. Sellers are not permitted to charge a restocking fee for returned items.

  8. Verified Sellers can contact their buyers regarding a specific purchase and are NOT permitted to contact buyers who have not purchased from them or shown interested in an item. Sellers are NOT permitted to messages to any buyer regarding self promotion, ‘spammy’ messages and harassment.

  9. Verified Sellers found ‘handing over’ or selling their store to another individual will be terminated immediately and legal action may be taken

  10. If a bond is returned to the seller without permission from The Treasures Auctions Network your sellers account will be closed immediately without notification

  11. If your seller account is suspended for any reason, any amounts owed will become due and payable immediately

  12. Verified Sellers must not defame or criticize or slander The Treasures Auctions Network including stock, sellers or customers in any external circumstances. This includes but is not limited to social media, Facebook, Twitter, forums or print media

  13. Verified Sellers on Opal Auctions or Gem Rock Auctions are eligible to apply for a Sellers account on Jewelry Auctioned or Coins Auctioned with no monthly plan fee

  14. Verified Sellers may not entice customers to purchase items outside of the Treasures Auctions Network.

  15. The Treasures Auctions networks reserves the right to remove, suspend and ban any store or individual without notice.

CODE OF CONDUCT

  • Verified Sellers must professionally supply orders to the 100% satisfaction of customers and must uphold The Treasures Auctions Network integrity in the industry

  • Verified Sellers are to adhere to the highest level of professional conduct at all times.  

SELLER PLAN PROGRESSION

  1. Sellers will spend a minimum of 3 months on the Starter Plan during their Probation Period

  2. Sellers then must spend a minimum of 1 month on each Plan as they progress consecutively up to Gem Harlequin Plan.

  3. The seller must list close to the maximum allowed listings for a plan before requesting an upgrade

  4. All plan changes must be requested by the Seller via the Selling Preferences tab in Account Settings. The request may be approved or denied at the discretion of management.

If you wish to apply to become a Verified Seller on any of The Treasures Auctions Network websites please click the button below

Verified Seller Application Form

自 2004 年成立以來,Treasures Auctions Network 網站已在線銷售 700,000 件物品。成功很大程度上歸功於我們的驗證賣家計劃和我們的賣家為網絡帶來的高標準庫存。

我們的客戶知道並相信我們只會批准最暢銷的產品,為他們提供最好的產品和良好的購買體驗。我們以手工挑選並不斷檢查賣家提供的產品標準而感到自豪。

為了有資格成為 The Treasures Auctions Network 上的認證賣家,您必須 -

  • 對寶石/蛋白石/珠寶貿易行業有熱情和知識

  • 能夠為我們的客戶提供有競爭力的價格。

  • 提供業務和個人推薦信以證明您的業務已建立

  • 在每筆交易中提供高業務標準。

  • 如果您是其他平台上的賣家,您只需提供用於銷售的用戶名,以便我們評估您的商業行為。

  • 如果您是貿易或珠寶組織的成員,這是一種獎勵,但不是必需的。

我們的賣家由我們整個網絡中的治安官計劃管理。每個網站都有自己的警長、蛋白石警長、寶石警長和時尚警長等。警長將指導我們的潛在賣家完成驗證賣家申請流程,並為我們的賣家提供持續支持。

驗證賣家計劃

驗證賣家申請流程包括:

  • 希望加入 The Treasures Auctions Network 內網站的賣家必須首先使用其預期的商店名稱註冊為買家。 (即 MarksGems)。這是無法改變的

  • 賣家需要將附在本頁底部的完整申請表通過電子郵件發送至applications@treasuresauctions.com

  • 已檢查 IP 地址

  • 檢查貿易參考

  • 已檢查照片身份

  • 檢查電話號碼,包括面對面驗證 Skype 電話(如果適用)

  • 如果警長和管理層自行決定是否批准或不批准賣方,他們將收到通知。不會再進行進一步溝通,此決定為最終決定

  • 根據治安官和管理層的判斷,獲准的新賣家可能需要支付 200 美元的保證金(僅通過 PayPal),在您出售之前支付。該債券將由Treasures Auctions 持有,為期12 個月免息。

試用期

  • 一旦賣家被接受加入驗證賣家計劃,他們將處於試用期,該試用期將運行至少 3 個月

  • 在試用期內,經過驗證的賣家將使用入門計劃,這將允許他們一次列出 50 件商品

  • 在試用期內,治安官將對每個列表進行審核,這將在列表的整個生命週期內對買家可見

試用期將在滿足以下條件的主動銷售 3 個月結束時終止:

  • 95%以上的反饋

  • 20 個或更多正面反饋

  • 最少的列表錯誤和差異

  • 賣家和買家之間的小問題

  • 證明始終堅持高水平的專業精神。

在標準的 3 個月試用期結束時,我們將就您的整體專業表現與您進行反映和溝通。根據我們的判斷,我們可以:

  • 結束試用期並允許您申請下一個銷售計劃,該計劃將允許列出更多商品

  • 如果我們認為您還沒有準備好進入下一個銷售計劃,請延長您的試用期

  • 如果我們認為您不符合認證賣家計劃的要求標準,請取消您的銷售賬戶。

驗證賣家計劃如何運作?

經驗證的賣家計劃由我們每個網站的治安官計劃管理。該計劃由來自寶石、蛋白石和珠寶行業的合格寶石學家和顧問小組運營。警長的職位是自願職位,The Treasures Auctions Network 不會以任何方式支付或報銷。

警長有兩個主要目標:

  1. 支持和指導賣家

  2. 通過審核系統回答問題並指導潛在買家。

如果您對上市股票或寶石學問題有任何疑問或疑問,請隨時聯繫治安官,他們隨時為您提供幫助。

已驗證賣家計劃規則

為維護我們經過驗證的賣家計劃的高標準,我們實施了“ 3 次罷工,您出局”政策。未能滿足以下任何規則或遵守條款和條件可能會導致已驗證賣家的賣家賬戶遭到罷工。這些罷工由治安官和管理層自行決定。他們是不可談判的。

  • 一旦賣家累積 3 次罷工,經過驗證的賣家將被永久暫停,他們的商店將立即關閉

  • 罷工會自動將經過驗證的賣家降級 30 天,這意味著他們在此期間無法發布任何新商品

  • 任何違反不專業商業慣例的行為都將導致罷工

  • 經驗證的賣家可隨時由管理層自行決定永久暫停,恕不另行通知

  • 與管理層、行政部門或治安官的任何溝通都必須在 12 小時內得到回應並採取行動。否則可能會導致罷工

  • 如果發現列表存在問題,治安官將酌情決定暫停該列表並通知賣家有關問題以進一步討論。如果問題很小,治安官將在審核中寫下建議的更改,並且賣家應修改列表並單擊“重新請求審核”按鈕,以便治安官可以重新審核列表。如果賣家未採取修改列表的行動,則列表將在 12 小時內暫停

  • 如果經過驗證的賣家的反饋降至 95% 或以下,治安官將發出罷工,您的商店將被降級為入門計劃(僅限 20 件商品),直到您的反饋升至 96% 或以上

  • 治安官可以隨時要求任何經過驗證的賣家將任何物品張貼到總部進行獨立認證。拒絕或延遲遵守此請求將導致立即和永久暫停。運送到治安官的費用將由經過驗證的賣家承擔,並且治安官將以相同的方式將物品退還給賣家,而不會再向賣家支付任何費用。

罷工的例子:

  • 經核實的賣方未能及時與買方、行政部門、管理層或治安官溝通

  • 經過驗證的賣家未能及時向買家郵寄物品或退款

  • 列出項目的連續錯誤

  • 經過驗證的賣家未能堅持預期的高水平專業行為

  • 無論拍賣價格如何,經過驗證的賣家都未能兌現物品的銷售

  • 石頭的歪曲,例子 -

  • 將裝滿玻璃的紅寶石誤傳為未加熱的紅寶石並將其出售

  • 將熏制的埃塞俄比亞蛋白石作為天然黑蛋白石出售

  • 將鍍金首飾作為純金首飾出售

  • 將 Doublet 或 Triplet Opal 誤傳和銷售為實心蛋白石

  • 在 gemrockauctions.com 上出售雙峰寶石

立即永久暫停的示例:

  • 如果根據行為準則發現經過驗證的賣家誹謗 The Treasures Auctions Network

  • 如果經過驗證的賣家在www.gemstonesauctions.com以外的任何網站上列出合成寶石

  • 如果發現經過驗證的賣家向無法應用我們保護措施的網站以外的客戶銷售商品

  • 如果經過驗證的賣家粗魯或辱罵

  • 如果發現經過驗證的賣家出價或在他們自己的清單上出價。

條款和條件

  1. 在每月 15 日之前在 7 天內支付您的費用

  2. 經過驗證的賣家不得在任何 The Treasures Auctions Network 網站上競標家庭、他們自己或任何相關公司的列表

  3. 已驗證的賣家必須列出準確的描述並使用正確的類別,並遵守 The Treasures Auctions Network - 已驗證賣家的列表指南中的規則

  4. 經過驗證的賣家不得從 The Treasures Auctions Network 內的任何網站鏈接到其他外部網站或電子郵件地址。這包括列表。

  5. 經過驗證的賣家有義務以拍賣物品的售價出售

  6. 賣家必須遵守運輸處理時間(1 - 2 個工作日)以及處理退貨退款(從商品配方起 1 - 2 天)。

  7. 退款政策——如果買家對他們的購買不是 100% 滿意,所有中獎都有 7 天的退貨期限。給買家的退款金額必須等於原始交易金額(石頭/秒 + 運費 + 保險,如果適用),但不必包括郵寄/退回給賣家的物品的成本。賣家不得對退回的商品收取補貨費用。

  8. 經過驗證的賣家可以就特定購買聯繫他們的買家,並且不允許聯繫沒有從他們那裡購買過或對某項商品感興趣的買家。賣家不得向任何買家發送有關自我推銷、“垃圾”消息和騷擾的消息。

  9. 經驗證的賣家發現“移交”或將其商店出售給其他人將立即被終止,並且可能會採取法律行動

  10. 如果未經 The Treasures Auctions Network 許可將保證金退還給賣家,您的賣家賬戶將立即關閉,恕不另行通知

  11. 如果您的賣家賬戶因任何原因被暫停,任何欠款將立即到期應付

  12. 經過驗證的賣家不得在任何外部情況下誹謗或批評或誹謗 The Treasures Auctions Network,包括股票、賣家或客戶。這包括但不限於社交媒體、Facebook、Twitter、論壇或印刷媒體

  13. Opal Auctions 或 Gem Rock Auctions 的經過驗證的賣家有資格申請 Jewelry Auctioned 或 Coins Auctioned 的賣家賬戶,無需支付月費

  14. 經過驗證的賣家不得誘使客戶購買珍品拍賣網絡之外的物品。

  15. Treasures Auctions 網絡保留刪除、暫停和禁止任何商店或個人的權利,恕不另行通知。

行為守則

  • 經過驗證的賣家必須專業地提供令客戶 100% 滿意的訂單,並且必須維護 The Treasures Auctions Network 在行業中的誠信

  • 經過驗證的賣家應始終遵守最高水平的職業操守。

2018 年 1 月 1 日起的費用

已售商品收取的佣金如下 -

驗證賣家計劃

賣家計劃和費率

溢價和展示上市費用


賣方計劃進展

  1. 在試用期內,賣家將在 Starter Plan 上花費至少 3 個月的時間

  2. 然後,賣家必須在每個計劃上花費至少 1 個月,因為他們連續升級到 Gem Harlequin 計劃。

  3. 在請求升級之前,賣家必須列出接近計劃允許的最大列表

  4. 賣方必須通過帳戶設置中的銷售偏好選項卡請求所有計劃更改。管理層可酌情批准或拒絕該請求。

如果您想申請成為 The Treasures Auctions Network 網站上的認證賣家,請點擊下面的按鈕

驗證賣家申請表

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