About ItemDescription:-

QUALITY :-

Our quality standards are very high in accordance with strict industry standards. As the largest online Retailer,Hafiz Gemstones & Minerals Offer Largest Collection of Worldwide - Rough & Cut Stones , Mineral Specimens, Crystals, Rare Stones Pre-Selected & Exceptional Quality.

PAYMENT POLICY:-

Payment via Paypal, Payments must be received within 7 days of item close date. All orders are processed within 24 hours from payment, unless it is a custom order or otherwise specified. We ship to the shipping address you provide during the Gem Rock checkout and are not responsible for wrong or undeliverable addresses.International Payments are accepted Only by Paypal. Bank Transfers accepted for Orders more than 500$. We Proudly Accept.

The winning bidder will be contacted within 24 hours after the auction ends. At this time payment and shipping details for the item will be chosen by the bidder.

*We won’t ship items until payment is received in full and payment is verified.

FAIR SHIPPING POLICY:-

We Can ship to you from Thailand through 3 ways.

Post office :-

this type of shipping is cheapest but we can’t take any responsibility in case of loss your item, so if you are ready to take risk on your items then you can use this way to ship your parcel, otherwise it is not recommended.we charge this way 8$ - 10$ for lower weight shipment, but higher weight shipment please contact us for shipping charges.you will receive your parcel within 30-45 days.

DHL -It is highly Recommended from us to all buyers,Delivery will be effective within 2 - 5 business days depending on the area you live in. DHLwill not ship to P.O. Box Address. 

HASSLE FREE RETURN POLICY :-

As always, your satisfaction is our utmost concern, and our return policy allows you to return or exchange any or all of your purchased items, for any reason, within 14 days of purchase, and receive a full refund. Although we are confident in the quality and value of our merchandise, we urge you to inspect and check your purchased items upon delivery.

To return your product, you must first contact us within 3 days and let us know of your intentions in order to qualify for a refund. Next, simply take the product, in its original packaging and send it back to us. You will be reimbursed for shipping costs only if BestBrilliance made a shipping error or if the product was defective when shipped from BestBrilliance’ offices.Receiving a refund on purchased items:The returned product must be received back in our offices within 14 days from date of purchase. If your product is returned within this period, we will refund your product purchase price. PayPal and Wire Transfer transactions will be refunded to the account used for the initial transaction.

Thank you for your recent order!

CUSTOMER SERVICE :

hafiz gemstones & Minerals are Based on the mines of pakistan and afghanistan sourc and also i travel around the world and are brought to you here on Gem Rock at Free Market prices! So you know you are getting the best quality Material for the price you bid! We stand behind our Material’ stated quality. So if for any reason you are unhappy with your purchased From us you may take advantage of our full refund policy.we monitor regularly our messages through Gem Rock Auctions. Please contact us (send an email) via your Gem Rock Auctions item “contact seller”link and you will get the response within 24 hours. All of our customer information (Name, address, phone numbers, Email, etc.) are private and secure.

OTHER IMPORTANT NOTE:-

We respond to every feedback and take it very seriously. Weight and size of gemstone may still vary slightly from piece to piece due to difference in calibration of weighing and measuring scales. If you are not satisfied with our item, give us a chance to resolve the problem before leaving negative or neutral feedback. Thank you. Color may not appear exactly as in real life due to variation between computer monitor resolution and lights.