NATURAL EMERALD

QUALITY :

Our quality standards are very high in accordance with strict industry standards. As the largest online diamond retailer, Kohinoor Diamonds offers the largest collection of the world’s finest cut diamonds. Pre-selected for exceptional quality, the cut, color, and clarity of our loose diamonds are evaluated based on a standardized grading scale. We make sure to certify our larger diamonds by Independent diamond grading labs with the most stringent grading scales of all labs.

PAYMENT POLICY:

Payment via Paypal, Visa, Master Card, American Express and Discover. Payments must be received within 7 days of item close date. All orders are processed within 24 hours from payment, unless it is a custom order or otherwise specified. We ship to the shipping address you provide during the Gem Rock checkout and are not responsible for wrong or undeliverable addresses.International Payments are accepted Only by Paypal. Bank Transfers accepted for Orders more than 500$. We Proudly Accept.

The winning bidder will be contacted within 24 hours after the auction ends. At this time payment and shipping details for the item will be chosen by the bidder.

*We won’t ship items until payment is received in full and payment is verified.

FAIR SHIPPING POLICY:

Mail delivery time for the USA customers 7 to 10 business days and $8 by USPS first class mail. For International Delivery - Registered Air Mail within 10- 20 business days. $8.00 (Flat cost for all buyers). We will not be responsible for the merchandise lost in the mail unless you have Shipping Insurance. DHL Delivery will be effective within 2 - 5 business days depending on the area you live in. DHL will not ship to P.O. Box Address. $30.00 USD for the United States.

HASSLE FREE RETURN POLICY : As always, your satisfaction is our utmost concern, and our return policy allows you to return or exchange any or all of your purchased items, for any reason, within 14 days of purchase, and receive a full refund. Although we are confident in the quality and value of our merchandise, we urge you to inspect and check your purchased items upon delivery.

To return your product, you must first contact us within 3 days and let us know of your intentions in order to qualify for a refund. Next, simply take the product, in its original packaging and send it back to us. You will be reimbursed for shipping costs only if BestBrilliance made a shipping error or if the product was defective when shipped from BestBrilliance’ offices.Receiving a refund on purchased items:The returned product must be received back in our offices within 14 days from date of purchase. If your product is returned within this period, we will refund your product purchase price. PayPal and Wire Transfer transactions will be refunded to the account used for the initial transaction.

Thank you for your recent order! CUSTOMER SERVICE : Kohinoor diamonds are purchased at Diamond Bourses around the world and are brought to you here on Gem Rock at Free Market prices! So you know you are getting the best quality diamond for the price you bid!! Kohinoor diamonds are all 100% conflict free diamonds! Guaranteed!We stand behind our diamonds’ stated quality. So if for any reason you are unhappy with your purchased diamond you may take advantage of our full refund policy.we monitor regularly our messages through Gem Rock Auctions. Please contact us (send an email) via your Gem Rock Auctions item “contact seller” link and you will get the response within 24 hours. All of our customer information (Name, address, phone numbers, Email, etc.) are private and secure.

OTHER IMPORTANT NOTE: We respond to every feedback and take it very seriously. Weight and size of gemstone may still vary slightly from piece to piece due to difference in calibration of weighing and measuring scales. If you are not satisfied with our item, give us a chance to resolve the problem before leaving negative or neutral feedback. Thank you. Color may not appear exactly as in real life due to variation between computer monitor resolution and lights.