At Gem Rock Auctions we pride ourselves on only offering natural, earth mined gemstones. We are able to do that by:
Creating our Verified Seller program which involves a rigorous process to become approved as a seller.
The creation of the Sheriff program that allows you to request an audit on an item. Continue below to learn more about this program.
The Gemstone Sheriff Program is a world first program that allows customers to request a review on any item listed on Gem Rock Auctions. We are proud of this program and it has given customers peace of mind when buying gemstones online. Gem Rock Auctions is a ‘man made gemstone free’ zone so everything listed on this site is 100% natural. The Gemstone Sheriff Program helps keep our high level of customer satisfaction by delivering exactly what we advertise.
It is operated by an independent panel of qualified Gemologists and advisers from within the Gemstone industry.
The panel will review and audit individual items at the request of customers and leave their findings on publicly visible reports on the item page.
The Sheriff has two main goals –
To answer questions and guide potential buyers via the Audit system
To support, mentor and guide our Verified Sellers.
Our Sheriff Program is offered across our entire network, giving you an extremely consistent experience and useful tool set on all our websites.
Look out for “Audit Information” on the right hand side of all items. To request an audit simply click the button “Request Audit”
Once an audit has been requested the following message will be displayed until the audit is complete. “This auction has a Sheriff audit pending. Check back soon to see the completed audit.”
Once the audit is complete the person who requested the audit will be notified via our internal messaging system. For everyone else the audit will be visible by clicking on the “View Report” button.
The final report will specify two checks
Description Accurate - This is all of the details on the item including treatments.
Pictures Accurate - Pictures are accurate including enhancement
We aim to maintain a quick turnaround time, but it may take up to 48 hours for the audit to be written, therefore we recommend you request an audit early in an auctions` cycle and add the item to your Item Watch list to keep an eye on the audit status.
Now that you know how the Gemstone and Opal Sheriff program works go ahead and request a few. We are always here to help.
Gemstone Sheriff Program 是世界上第一個允許客戶請求對 Gem Rock Auctions 上列出的任何物品進行評論的程序。我們為這個計劃感到自豪，它讓客戶在網上購買寶石時安心。 Gem Rock Auctions 是一個“無人造寶石”區域，因此本網站上列出的所有物品都是 100% 天然的。寶石警長計劃通過準確地提供我們所宣傳的內容，幫助我們保持高水平的客戶滿意度。
描述準確 - 這是項目的所有詳細信息，包括治療方法。
圖片準確 - 圖片準確，包括增強
我們的目標是保持快速的周轉時間，但編寫審核可能需要長達 48 小時，因此我們建議您在拍賣週期的早期申請審核並將該項目添加到您的項目觀察列表中以密切關注關於審核狀態。
既然您知道 Gemstone 和 Opal Sheriff 計劃的運作方式，請繼續請求一些。我們隨時為您提供幫助。
The Audit is 100% FREE, great service. Just another reason Gem Rock Auctions is the best!
@jdmsr77 - Requesting an audit does not have a negative impact on the seller. However we do monitor the quality of the listings from each seller - if they receive too many incorrect reviews we will take action with the seller to resolve any issues.
As I am new to purchasing gemstones I can really appreciate this service. It helps the learning curve immensley. And there is no cost which is also much appreciated.
This is a wonderful service, through this service we will learn something new about gemstones, thank you gemrock