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Gemstone Sheriff Program Program

寶石警長計劃

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At Gem Rock Auctions we pride ourselves on only offering natural, earth mined gemstones. We are able to do that by:

• Creating our Verified Seller program which involves a rigorous process to become approved as a seller.

• The creation of the Sheriff program that allows you to request an audit on an item. Continue below to learn more about this program.

SHOP NATURAL GEMSTONES

Diamond

Ruby

Sapphire

Emerald

GEMSTONE SHERIFF PROGRAM EXPLAINED

The Gemstone Sheriff Program is a world first program that allows customers to request a review on any item listed on Gem Rock Auctions. We are proud of this program and it has given customers peace of mind when buying gemstones online. Gem Rock Auctions is a ‘man made gemstone free’ zone so everything listed on this site is 100% natural. The Gemstone Sheriff Program helps keep our high level of customer satisfaction by delivering exactly what we advertise.

It is operated by an independent panel of qualified Gemologists and advisers from within the Gemstone industry.

The panel will review and audit individual items at the request of customers and leave their findings on publicly visible reports on the item page.

The Sheriff has two main goals –

1. To answer questions and guide potential buyers via the Audit system

2. To support, mentor and guide our Verified Sellers.

Our Sheriff Program is offered across our entire network, giving you an extremely consistent experience and useful tool set on all our websites.

How To Use The Sheriff Program

Look out for “Audit Information” on the right hand side of all items. To request an audit simply click the button “Request Audit”

Once an audit has been requested the following message will be displayed until the audit is complete. “This auction has a Sheriff audit pending. Check back soon to see the completed audit.”

Once the audit is complete the person who requested the audit will be notified via our internal messaging system. For everyone else the audit will be visible by clicking on the “View Report” button.

The final report will specify two checks

• Description Accurate - This is all of the details on the item including treatments.

• Pictures Accurate - Pictures are accurate including enhancement

We aim to maintain a quick turnaround time, but it may take up to 48 hours for the audit to be written, therefore we recommend you request an audit early in an auctions` cycle and add the item to your Item Watch list to keep an eye on the audit status.

Now that you know how the Gemstone and Opal Sheriff program works go ahead and request a few. We are always here to help.