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About Us
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From the earliest days of our business in 2004 we have gone from a ‘one man show’ to a international specialist team which continues to grow our Opal, Gemstone and Jewelry business. We are lucky enough to have years of experience in our team members from many industries and backgrounds allowing us to draw on that expertise and combine it with our passion for Opals and Gemstones.
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Founder & CEO
Wayne Sedawie was introduced to Opals in 1992 by his brother Paul from Seda Opals, who mines at Lightning Ridge in New South Wales, Australia. After meeting his mate Chris from Opal Rush, Wayne was hooked on Opals. Over the years he has had shares in Opal mines, operated Opal cutting factories and jewelry factories overseas and has cut over 200,000 Opals himself. His growing passion for Opals made him realise he needed to bring these amazing stones to the people of the world.
In September 2004 Wayne founded Opal Auctions. The goal was to offer Opals direct from Opal miners and wholesalers direct to opal buyers all over the world. 13 years later over 330,000 Opals have new homes in over 184 countries.
In 2007 Wayne and his wife Estela started Gem Rock Auctions with the same principles and goals, to bring approved Verified Sellers to offer genuine gemstones to the world.
IT Department
Steve joined us in 2005 and now has over 12 years’ experience in making sure our websites and servers are up 24/7. He is now also in charge of our specialist IT team who work on server upgrades, compliance issues, security, website development and maintenance. Our websites get 2-3,000 request per minute and over 34 million-page views per annum and need constant monitoring. To further his skills Steve completed an Amazon AWS Certified Solutions Architect course - Associate in 2017.
Adrian joined us in 2005 for a few years and then travelled the world working in New York and Sydney. He has recently returned to our IT team and is now in charge of our Mobile App development.
Business Development
Ross has been responsible for our business development, SEO, content creation and advertising strategy since 2013. As a trained Engineer and Gemologist, Ross monitors market trends in both the Opal and Gemstone industries and is constantly developing new strategies for our business. His focus for 2018 will be targeted advertising for our websites.
Terese has worked on many project for our business since 2013. Her qualifications as an IT Business Analyst with a minor in Accounting, along with over 12 years of experience working for large corporations has brought a professional edge to our business.
Her focus for 2018 includes SEO, content creation and our online presence.
Shipping Department
Silvia has been in charge of shipping from our head office now for over 10 years and has shipped hundreds and thousands of packages. Her Switzerland efficiency is paramount for our buyers to receive their parcel quickly and efficiently. Many buyers will have had contacted her in regard to their items and shipping.
Marketing Department
Summer handles our social sites in China and our Opal website in China. She also assists with photography.
Sheriff Department
We have several international Gemologists who maintain our Gemstone and Opal Sheriff programs. They are based in Australia and USA. This department makes sure that our Opal and gemstones are verified and authenticated. We handled over 17,000 requested audit last year and they have been great asset for our customers.
Customer Service & Support
Iris has worked with us for 3 years and many of you would have received messages from her over the years. She is in charge of our support tickets for both our customers and sellers. If anyone has a problem Iris can fix it.
Verified Sellers
Our business wouldn’t exist without our 130+ Verified Sellers. They are truly the heart and soul of our Opal & Gemstone family.
從 2004 年我們業務的早期開始，我們已經從一個“單人秀”發展成為一個國際專家團隊，繼續發展我們的蛋白石、寶石和珠寶業務。我們很幸運能夠在來自許多行業和背景的團隊成員中擁有多年的經驗，這使我們能夠利用這些專業知識並將其與我們對蛋白石和寶石的熱情結合起來。
創始人兼首席執行官
Wayne Sedawie 於 1992 年由他來自 Seda Opals 的兄弟 Paul 介紹給 Opals，他在澳大利亞新南威爾士州的 Lightning Ridge 開採。在與 Opal Rush 的伴侶 Chris 會面後，Wayne 迷上了 Opals。多年來，他擁有歐泊礦的股份，在海外經營歐泊切割工廠和珠寶工廠，並親自切割了超過 200,000 顆歐泊。他對蛋白石日益增長的熱情使他意識到他需要將這些神奇的寶石帶給世界人民。
2004 年 9 月，韋恩創立了 Opal Auctions。目標是直接向世界各地的蛋白石買家提供來自蛋白石礦工和批發商的蛋白石。 13 年後，超過 330,000 顆蛋白石在超過 184 個國家擁有新家。
2007 年，韋恩 (Wayne) 和他的妻子埃斯特拉 (Estela) 以相同的原則和目標創辦了 Gem Rock Auctions，讓經過認證的賣家向世界提供真正的寶石。
IT部門
Steve 於 2005 年加入我們，現在在確保我們的網站和服務器 24/7 正常運行方面擁有超過 12 年的經驗。他現在還負責我們的專業 IT 團隊，負責服務器升級、合規性問題、安全性、網站開發和維護。我們的網站每分鐘收到 2-3,000 個請求，每年的頁面瀏覽量超過 3400 萬，需要持續監控。為了進一步提高技能，Steve 於 2017 年完成了亞馬遜 AWS 認證解決方案架構師課程 - 助理。
Adrian 於 2005 年加入我們幾年，然後周遊世界，在紐約和悉尼工作。他最近回到了我們的 IT 團隊，現在負責我們的移動應用程序開發。
業務發展
自 2013 年以來，Ross 一直負責我們的業務開發、搜索引擎優化、內容創建和廣告策略。作為一名訓練有素的工程師和寶石學家，Ross 監控蛋白石和寶石行業的市場趨勢，並不斷為我們的業務制定新的戰略。他 2018 年的重點將是我們網站的定向廣告。
自 2013 年以來，Terese 為我們的業務參與了許多項目。她作為 IT 業務分析師的資格，輔修會計，以及超過 12 年為大公司工作的經驗，為我們的業務帶來了專業優勢。
她 2018 年的重點包括 SEO、內容創建和我們的在線形象。
運輸部門
Silvia 已經從我們的總部負責運輸超過 10 年，已經運送了成千上萬的包裹。她的瑞士效率對於我們的買家快速高效地接收包裹至關重要。許多買家會就他們的物品和運輸問題與她聯繫。
營銷部門
夏季從 6 個月前開始，負責處理我們在中國的社交網站和我們在中國的 Opal 網站。她還協助拍照。
警長部門
我們有幾位國際寶石學家維護我們的寶石和蛋白石警長計劃。他們的總部設在澳大利亞和美國。該部門確保我們的蛋白石和寶石經過驗證和認證。去年，我們處理了超過 17,000 份要求的審計，它們對我們的客戶來說是一筆巨大的財富。
客戶服務與支持
Iris 與我們合作了 3 年，多年來你們中的許多人都會收到她的信息。她負責為我們的客戶和賣家提供支持票。如果有人有問題，Iris 可以解決。
已驗證賣家
如果沒有我們 130 多個經過驗證的賣家，我們的業務就不會存在。它們確實是我們 Opal & Gemstone 家族的核心和靈魂。
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