****PLEASE READ THE INFORMATION BELOW BEFORE BIDDING****

Gemstone: -

Color: -

Cut: -

Enhancement: -

• COMBINED (STANDARD) SHIPPING IS LIMITED TO 25 ITEMS PER ORDER/SHIPPED PACKAGE.

• FEDEX ORDERS CAN COMBINE UP TO 50 ITEMS PER PACKAGE

• PAYMENT OR PAYMENT ARRANGEMENTS MUST BE MADE WITHIN 72 HOURS (3 DAYS) FROM THE CLOSING TIME OF THE AUCTION TO AVOID CANCELLATION AND RELISTING OF THE ITEM

• DUE TO REGIONAL RESTRICTIONS, ONLY VISA AND MASTERCARD ARE ACCEPTED. IF YOU ARE UNABLE TO PAY USING VISA OR MASTERCARD PLEASE CONTACT US.

• LAB CERTIFICATES ARE AVAILABLE FOR ANY ITEM WON FROM OUR STORE AT THE BUYER'S EXPENSE. IF INTERESTED, SEND US A DIRECT MESSAGE AND WE WILL REPLY WITH PRICING AND TURNAROUND TIMES

SHIPPING

COMBINED SHIPPING IS AVAILABLE AND AUTOMATICALLY APPLIED AT CHECKOUT FOR ALL ITEMS WON WITHIN 72hrs (3 DAYS) UP TO 25 ITEMS.

FEDEX ORDERS CAN COMBINE UP TO 50 ITEMS PER PACKAGE

The Gem Portal offers 2 Shipping Options:

• OPTION 1: Standard Shipping via Thailand Post
  
  Shipping via first-class registered airmail through Thailand Post. Estimated delivery time, 12-28 business days.
  View tracking details using the Thailand Post website.

• OPTION 2: FedEx (Express Shipping)
  
  A signature on delivery is required unless specified before shipping. Estimated delivery time, 3-7 business days. Track your order online with FedEx.

IMPORTANT SHIPPING POLICY UPDATE: The post office is now requiring someone at the delivery destination to accept the package. Packages will not be left at the door. Please track the package and work with your local post office to ensure you are available to receive the package. If a package is returned to us, return shipping is the buyer's responsibility. We can hold the contents of the package and ship them together with a future order if preferred.

All duties, taxes, and customs fees incurred are the buyer's responsibility. All delivery times are estimates given by the mail service provider. We are not responsible for delayed delivery times due to customs clearance or unforeseen delays by the relevant postal services. All items will be securely wrapped and sealed.

RETURN POLICY

The Gem Portal offers a 7-day inspection period (on arrival) for all of our gemstones. We guarantee a full refund of the price of the gemstone(s) purchased during this 7-day inspection period.

The buyer is responsible for return shipping expenses. A full refund will be processed once we have received the item(s) to be returned.

We are confident in the quality and accuracy of our listings and strive to earn your business. We are dedicated to 100% customer satisfaction. Please allow us to resolve any issues before leaving negative feedback.