It is requested that payment be received within seven (7) days of auction ending or purchase made, unless arrangements have been made with the seller.
Insurance is optiional and will be at the buyer’s expense. IF YOU CHOOSE NOT TO TAKE INSURANCE, WE CANNOT BE HELD LIABLE IF THE PARCEL IS LOST OR DAMAGED IN TRANSIT.
Payment can be made by Paypal or direct deposit.
Paypal is the ONLY accepted method of payment.
POSTAGE & DELIVERY TIMES:
Items are always posted within 48 hours of cleared payment, excluding weekends & public holidays.
AUSTRALIAN BUYERS POSTAGE:
Regular post - $5.00. Registered post - $6.85.
DELIVERY TIMES WITHIN AUSTRALIA:
Brisbane Metro: 1-2 business days.
Rural Queensland: 2-7 business days.
NSW & ACT: 2-5 business days.
The rest of Australia: 4-7 business days.
OVERSEAS BUYERS POSTAGE:
Regular airmail - $5.00. Insurance for 1st $100.00 - $14.00…..$4.00 extra per $100.00.
OVERSEAS DELIVERY TIMES:
USA and Canada: 10-14 business days
Europe: Approx. 10-14 business days.
Eastern Europe: 10-21 business days.
South America: Approx. 20+ business days.
PLEASE NOTE: CUSTOMS CAN OFTEN HOLD UP PARCELS WHICH WILL SLOW DELIVERY CONSIDERABLY - PLEASE ALLOW EXTRA TIME FOR THESE DELAYS.
Finergems ships items with the following shipping providers:
All sellers on Gem Rock Auctions must comply with our Verified Sellers program which ensures a high degree of industry knowledge, consistent refund policy and wholesale pricing.
The Gemstone Sheriff program allows our members to request an audit on any auction, which is completed by an independent Gemologist who assesses the accuracy of the item description and pictures.