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refinedgems Store 34 Products
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About refinedgems
Shipping, payments and insurance details.
- About
- Location
- Queensland, Australia
- Delivery
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Shipping & Handling Policy: Processing Time: Orders are processed within 1-2 business days. Shipping Times: Delivery times vary based on location. Tracking: All items are shipped with tracking for updates. International Shipping: Customs fees are the recipient's responsibility. Address Accuracy: Accurate addresses ensure timely delivery. Shipping Damage: Report damaged packages within 48 hours for resolution. Refund/Returns Policy: Eligibility: Gemstones can be tricky when it comes to their online vs in person appearance. If you are unsatisfied with your purchase and the gem has not been damaged in any way, we will honour a refund. (excludes custom cut pieces) Return Process: please contact us within 7 days of receiving the item. Condition: Items must bear no damage from their original, sent condition. Return Shipping: Customer covers return shipping, unless due to our error. Refund Processing: Refunds are issued within 7 days of receiving the item back and confirming it is in it's original condition.
Shipping provider Shipping to Australia Shipping to rest of world Standard Shipping - Tracked $12.00 / 7 days $25.00 / 21 days - Payment options
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