Welcome to the Topaz Gem Store

PAYMENT POLICY:

Payment via Paypal, Visa, Master Card, American Express and Discover. Payments must be received within 7 days of item close date. All orders are processed within 24 hours from payment, unless it is a custom order or otherwise specified. We ship to the shipping address you provide during the Gem Rock checkout and are not responsible for wrong or undeliverable addresses.International Payments are accepted Only by Paypal.

The winning bidder will be contacted within 24 hours after the auction ends. At this time payment and shipping details for the item will be chosen by the bidder.

*We won’t ship items until payment is received in full and payment is verified.

FAIR SHIPPING POLICY: Shipping Cost is written with every item.

1-Registered Mail All customers 7 to 10 business days and $9.99 by DHL-Global

2-DHL Delivery will be effective within 2 - 5 business days $14.99

HASSLE FREE RETURN POLICY As always, your satisfaction is our utmost concern and our return policy allows you to return or exchange any or all of your purchased items. Although we are confident in the quality and value of our merchandise.

To return your product, you must first contact us within 1 day and let us know of your intentions in order to qualify for a refund. Next, simply take the product, in its original packaging and send it back to us.

OTHER IMPORTANT NOTE

We respond to every feedback and take it very seriously. Weight and size of gemstone may still vary slightly from piece to piece due to difference in calibration of weighing and measuring scales. If you are not satisfied with our item, give us a chance to resolve the problem before leaving negative or neutral feedback. Thank you. Color may not appear exactly as in real life due to variation between computer monitor resolution and lights.