STONE TYPE : PALM ROOT

ORIGIN : INDONESIA

ITEM QUANTITY : 1 PCS

SHIPS TO : WORLD WIDE (Shipping available to all countries except Russia)

PLEASE READ OUR NOTES SO THERE IS NO DISAPPOINTMENT AFTER PURCHASE, THANK YOU!!

SHIPPING SERVICE & POLICY

All items will be shipped ONLY to the address registered on the buyer’s Gemrock Auctions account. Please make sure your shipping address is 100% correct before making payment. We are NOT responsible for any wrong, incomplete, or different address provided by the buyer. Any delivery problem caused by an incorrect address is fully the buyer’s responsibility. We offer Registered, Express, and DHL International shipping services. Orders are processed within 1–5 business days after payment is received (excluding weekends and national holidays). The listed shipping fees do not include insurance for any service. All items are securely packaged to ensure safe delivery. Package weight includes protective materials such as bubble envelopes or stone boxes when required. Shipping times may vary depending on destination and customs procedures. We are not responsible for delays caused by customs, but we will assist with tracking whenever needed. Buyers are responsible for any import duties or taxes.

COMBINED SHIPPING

Is available up to a total weight of 100 grams; additional charges apply if the weight exceeds this limit. Please note that we are not responsible for lost packages, or any stone damage such as cracks, breaks, or fractures during shipping. Insurance is recommended for added protection.

We strive to provide a professional and reliable shipping experience, ensuring confidence in every purchase.

PAYMENT

We accept PayPal which is the most convenient, safe, and easy way to pay online purchases. Our payment is expected within 3 days after the end of each auction. If the payment is not received on time, your item may be re-listed. Others, please contact us for more details through message.

RETURN POLICY

Any item may be returned for refund within 2 days of receipt, it can be seen from our records tracking ID.If for any reason you are not satisfied, please return the item and receive a full refund of the winning price without shipping costs (after i received the stone).The stones are damaged (Broken, crack and others) caused by the buyer, can not be returned for any reason. If the stone you returned and than have taxed in my country when i taking the stone, the tax is the responsibility of the buyer.

IMPORTANT NOTE FOR YOUR FEEDBACK

Your feedback very imprtant for me please leave positive feedback.If you have any problems, do not leave negative or neutral feedback before contact, please message me to resolve. Our aim is keep the customers always happy and we treat everyone as a valuable customers.

IF YOU’VE READ IT, THAT MEANS YOU HAVE AGREED

HAPPY SHOPPING