PLEASE NOTE THAT POSTAL INSURANCE FOR TRACKED POST IS OPTIONAL BUT SERIOUSLY RECOMMENDED SO WE CAN SEND THE ITEM BY TRACKED POST - SO WE WOULD ASK CUSTOMERS TO PAY SPECIAL ATTENTION TO THE POSTAGE OPTIONS SCREEN WHEN THEY ARE PAYING. Be assured we make no profits from our postal charges as post costs from the UK are very very high. You can check on Royalmail.com. Many thanks
1. Paypal is the only payment method we accept. 2. Pay $7.95 for one item and get up to 10 sent for free, as long as all items are paid for in one transaction. 3. We recommend all buyers purchase the $7.95 insured post option at checkout. You will then be sent a tracking number for your item. Please note postage costs from the UK are very high and we make not profit on this. Costs can be checked at www.Royalmail.com. 4. The highest postage amount will be paid and cover postage for all items purchased. Our standard shipping rate is $7.95, this is unless a special price has been specified for tracked post for more pricey items. 5. If you require the Airsure service which is fast tracked and insured, please pay the additional insurance - which we SERIOUSLY recommend. The Airsure service does not go to all countries so 'registered' post will be used instead. You will be sent a tracking number. 5a. We cannot take responsibility for the loss or damage of an item, unless insurance and tracked post are paid for. 6. If you require a courier service please contact us. 7. Goods may be returned in the same condition they were shipped in within 14 days of payment for a full refund. The buyer pays return postage unless the error is on our part and we will of course refund you. 8. You need to purchase insurance at $7.95 for shipments to Italy, Eastern Europe including Russia, Poland, Lithuania, Hungary, Bulgaria, Romania, South Africa or any country in the African continent, India, China or Taiwan, Thailand, Malaysia, Indonesia, Vietnam or Indo-China in general. South America or Mexico or Any Middle Eastern State. This is because too many items have gone missing to these destinations. We reserve the right to cancel the transaction if you do not want to pay for the upgrade or if an error has been made on our part in the transaction making it impossible to sell eg. on an incorrect description or price. (Please note this is rare!) 9. Please contact us immediately with any queries on products or services. We want all our customers to be delighted! 10. If we have included free tracked shipping in the price of an item and you decide to return that item, and there is no fault on our part - we will deduct the cost of the shipping at the time of refund. The standard cost of tracked post is $7.95 standard shipping plus $7.95 insurance - which covers the tracking of this item. So $15.90 will be deducted. 11. Please note - if you wish to return an item please inform us prior to doing so, so that we can give you precise instructions on how to send it. All items must be returned by a 'signed for' service. We will not sign for parcels we are not expecting and they will be returned to you by the post office. Prior to signing for a parcel we will open it to check the contents are acceptable to a refund or exchange. This is for reasons of Mail fraud.
ShangrilaGems Ethical Policy:
ShangrilaGems will not work with organisations or factories that abuse child labor. We have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.
ShangrilaGems ships items with the following shipping providers: