Our final shipping date before Christmas will be Saturday 8 December. The shop will then be on Holiday Mode until 19 January 2019 with the next shipment date being 25 January. In the mean time if you have any queries we can be contacted in the regular way.
You will only pay post once for up to 15 items that can be shipped together - even if they are purchased in different transactions. Any excess post will be refunded - so if you make multiple transactions that can be shipped together and pay post again and again that postal money will be refunded.
PLEASE NOTE ALL ITEMS WILL BE SENT BY TRACKED POST AND YOU WILL BE SENT A TRACKING NUMBER.
THE POSTAL INSURANCE FOR TRACKED POST IS OPTIONAL BUT SERIOUSLY RECOMMENDED. Be assured we make no profits from our postal charges as post costs from the UK are very very high. You can check on Royalmail.co.uk. Many thanks
1. Paypal is the only payment method we accept. 2. Pay $14.95 for one item and get up to 10 sent for free, as long as all items can be shipped together and are purchased within up to 5 days of one another (unless you contact us to extend that time frame and want to purchase more) 3. We recommend all buyers purchase the $4 insured post option at checkout. You will then be sent a tracking number for your item. Please note postage costs from the UK are very high and we make not profit on this. Costs can be checked at www.Royalmail.co.uk. 4. The highest postage amount will be paid and cover postage for all items purchased. Our standard shipping rate is $14.95, this is unless a special price has been specified for tracked post for more pricey items. 5. If you require a courier service please contact us. 6. Goods may be returned in the same condition they were shipped in within 14 days of delivery for a full refund. The buyer pays return postage unless the error is on our part and we will of course refund you. 7. You need to purchase insurance at $4 for shipments to Italy, Eastern Europe including Russia, Poland, Lithuania, Hungary, Bulgaria, Romania, South Africa or any country in the African continent, India, China or Taiwan, Thailand, Malaysia, Indonesia, Vietnam or Indo-China in general. South America or Mexico or Any Middle Eastern State. This is because too many items have gone missing to these destinations. We reserve the right to cancel the transaction if you do not want to pay for the upgrade or if an error has been made on our part in the transaction making it impossible to sell e.g. on an incorrect description or price. (Please note this is rare!) 8. Please contact us immediately with any queries on products or services. We want all our customers to be delighted! 9. If we have included free tracked shipping in the price of an item and you decide to return that item, and there is no fault on our part - we will deduct the cost of the shipping at the time of refund. The standard cost of tracked post is $14.95 standard shipping plus $4 insurance. So $14.95 will be deducted plus any insurance paid. 10. Please note - if you wish to return an item please inform us prior to doing so, so that we can give you precise instructions on how to send it. All items must be returned by a 'signed for' service. We will not sign for parcels we are not expecting and they will be returned to you by the post office. Prior to signing for a parcel we will open it to check the contents are acceptable to a refund or exchange. This is for reasons of Mail fraud.
ShangrilaGems Ethical Policy:
ShangrilaGems will not work with organisations or factories that abuse child labour. We have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.
ShangrilaGems ships items with the following shipping providers:
Standard Shipping - Tracked
ShangrilaGems is currently on holidays and may take longer than normal to respond.